Nguyen Duy Tuan Anh

Experienced IT Support Specialist | 7 Years in Retail | Technical Solutions & Problem Solving

Ho Chi Minh City Metropolitan Area • Thông tin liên hệ

Contact

Phone: (84) 377-182-906

Profile

As an IT Support Specialist, I provide fast technical support to ensure stable and secure system operations. With broad expertise in hardware, software, and strong communication skills, I deliver efficient solutions for users.

DevOps & Cloud Skills

Linux system basic administration
Git & GitHub (version control, collaboration, conflict resolution)
CI/CD: GitHub Actions (build & deployment automation)
Docker (containerization, Dockerfile, image build & run)
Cloud: AWS EC2 (deployment, SSH, security group)
Cloud: Google Cloud Platform (basic VM & service operations)
Cloud: Microsoft Azure (basic virtual machines & infrastructure support)
Security: SSH key-based authentication
Application Deployment: Flask app on EC2 with CI/CD
Python scripting (integration, testing, debugging, production deployment)

Experience

IT Support and Infrastructure Specialist

06-2018 to 03-2022

CONG TY TNHH MTV LANCHI BUSINESS — Khu Vai Coi - Trung Son Tram - Son Tay - Ha Noi

Supported end users/clients; deployed new IT systems for supermarkets.
Maintained SQL, VMware, Domain Controller, Cisco, ERP, Fortigate.
Built automation tools (PowerShell, batch scripts, Python).
Monitored batch jobs with self-built PRTG/Zabbix to ensure stability.

IT Support Specialist

03-2022 to 02-2023

VNT Logistics (CONG TY CTCP GIAO NHAN VAN TAI NGOAI THUONG) — Bich Cau, Quoc Tu Giam, Dong Da, Ha Noi

End-user/client support; maintained VMware, Domain Controller, app servers, core switches.
Managed FAST application (user creation/access control) and IT policies.
Server build/rebuild; improved HA for servers/network; managed Office 365.
Managed FTTH service contracts and web hosting.

IT Support Specialist and IT Operator

03-2023 to Present

Central Retail in Vietnam — 163 D. Phan Đang Luu, Phuong 1, Phu Nhuan, HCM

Handled ServiceDeskPlus tasks: network, POS (Vynamic/Dynamic AX), client-server, onboarding/offboarding.
Supported SharePoint, IP phones, in-house apps; supported new store opening/renovation.
Installed POS; configured Dynamic AX; set up networks (Cisco, Huawei, Aruba).
Operator: monitored/troubleshot network systems; oversaw batch jobs, reruns, notifications.
Built Python tool for monthly attribute manager updates; documented issues into SOPs.

Education

Trung Cap Bach Khoa

Trung Cap CNTT

2021 - 2023

CCNA

ID NO. CSCO14423725

July 26, 2023

FCAC

2254673881NT

October 4, 2023

SA & IT Infa Services

https://www.coursera.org/verify/PSSB808OGQ08

Skills

Network Troubleshooting and Support POS System Management Client-Server Troubleshooting Onboarding and Offboarding Support SharePoint and IP Phone Support In-House Application Support IT Infrastructure Setup System Monitoring and Issue Resolution Batch Job Management (PRTG, Zabbix) Automation and Tool Development (Python, PowerShell, Batch scripts) Hardware and Infrastructure Provisioning High Availability (HA) for Servers and Networks Office 365 Management Contract Management (FTTH, web hosting) SOP Creation and Documentation

Interests

Developing automation tools and improving operational efficiency
Enhancing IT infrastructure and system stability
Implementing HA solutions for critical systems
Streamlining support processes for end users and clients
Learning new technologies and troubleshooting techniques
Building SOPs to standardize workflows and reduce operational errors